Covid-19 Update

Clinic update regarding Covid-19

To all patients of Westgate Medical Clinic, in the midst of the current COVID-19 pandemic, the last few months have certainly been challenging for our physicians and staff members, as we continually trying to keep up with both with the rapidly developing situation, as well as the constantly changing guidelines.

We understand that this can be very difficult and stressful time for our patients; especially for those of you who may not be feeling well. Whether your concerns are specifically about COVID-19, or if you are needing prescription refill, or to review results with your family physician, we are making a move to do most of these visits over the phone, and soon by virtual visits as well. If possible, we will help guide you through these ways of communication.

We understand your concerns regarding COVID-19 and we are here to help as you much we can. For further information regarding the status of COVID-19 can be found at http://covid-19.bccdc.ca/

Appointments by telephone will be crucial for the following patients

Please do not come to the clinic if you are sick. If you are feeling sick, or are worried about COVID-19 exposure, please stay at home and call the clinic to make a telephone appointment with your doctor. Additionally, the following patients will need to have appointments by telephone:

  • Patients presenting with mild cold or flu-like symptoms.
  • History of international travel in the last 14 days
  • Our elderly population, and immune-compromised patients.

Phone visits will also be beneficial for patients requiring refill, to review results or any other issue that do not require an urgent physical examination, as we are all trying to practice social distancing. We have been advised by the Provincial Health Officer to keep patients with mild respiratory symptoms out of our clinic.

Please note: If you are having trouble breathing or are extremely unwell and cannot wait for a phone appointment, you should seek emergency health services at the nearest hospital or Urgent Primary Care Clinic (Phone: 604 476 4650).

Additional safety measures now in places

We would like to assure your that we always follow universal precautions regarding sterilization and infection control in compliance with Infection and Control by the College of Physicians and Surgeons of BC. In order to reduce the change of transmission we have increased the following precautionary measures of infection control in high touch areas in our practice since the first signs of the Covid-19 outbreak in BC.

Hand sanitizer to be used upon entry and exit to the clinic

Surgical face mask to be used as soon as hands are sanitized

Phones, door handles, countertops, washroom, waiting area and exam room are sanitized frequently

Designated exam room for well baby checks and vaccinations, baby scale, measuring pad and tape, as well as the exam bed are sanitized before and after each patient visit.

Only ONE parent/caregiver accompanies the baby during their visit at Westgate Medical Clinic.